GameGrin Gaming Forums
Home LANs Forums Reviews Previews

Go Back   GameGrin Gaming Forums > General Community Forums > General Chat

General Chat General Chat Area

Reply
 
Thread Tools Search this Thread Display Modes
Old 29-06-2004, 03:38 PM   #1
phunky

Vortigaunt
 
phunky's Avatar
 
Join Date: Mar 2001
Location: Saltaire, West Yorkshire
Posts: 3,415
phunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the rough
Customer Service From Online Stores...

I've worked on some major E-Commerce store during my time as a web dev, but my current day i've had trying to buy a bloody expensive card im surprised at the service ive got...

order my new gfx card @ like 10:30am emailed them back and 11am to say i still had not gotten a email confirmation, 10mins later i got it...

then at 13:55 i got a email saying the order didnt go through as my banks gay and not updated my address yet.

So i email them back at 14:01 and go off to a meeting... come back at 15:20 to find i hav no reply, at 15:30 i get a reply from the email i sent at 11am stating my order error, reply back saying that i gave the right address and hour and half ago...

this to me is such soddy service!

but then again this site use actnic, if it was a custom built ecommerce store it would have rejected the order ASAP!

only places ive never had probelms is Ebuyer and play.com...
phunky is offline   Reply With Quote
Old 29-06-2004, 03:43 PM   #2
monger

Alien Controller
 
monger's Avatar
 
Join Date: Oct 2002
Location: 52.122958,-0.433802
Posts: 11,723
monger has a reputation beyond reputemonger has a reputation beyond reputemonger has a reputation beyond reputemonger has a reputation beyond reputemonger has a reputation beyond reputemonger has a reputation beyond reputemonger has a reputation beyond reputemonger has a reputation beyond reputemonger has a reputation beyond reputemonger has a reputation beyond reputemonger has a reputation beyond repute
the online age is sposed to make everything easy and quick. i can understand how much cheaper it is to have an online system instead of a crew of staff, but they shouldnt lower customer service to do it. without customers, the company would fail regardless of how cheap their "customer service" is
__________________
twitter.com/marchorner
monger is offline   Reply With Quote
Old 29-06-2004, 03:48 PM   #3
phunky

Vortigaunt
 
phunky's Avatar
 
Join Date: Mar 2001
Location: Saltaire, West Yorkshire
Posts: 3,415
phunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the rough
well it like now, im still wait 20mins later after i replied to the guy personal email address stating my address and old address yet he has not got back to me...

sodding awful service! wish ebuyer had some bloody stock in!
phunky is offline   Reply With Quote
Old 29-06-2004, 04:47 PM   #4
Colio

Garg
 
Colio's Avatar
 
Join Date: Nov 1999
Location: Pimpin in da hood
Posts: 13,543
Colio has a reputation beyond reputeColio has a reputation beyond reputeColio has a reputation beyond reputeColio has a reputation beyond reputeColio has a reputation beyond reputeColio has a reputation beyond reputeColio has a reputation beyond reputeColio has a reputation beyond reputeColio has a reputation beyond reputeColio has a reputation beyond reputeColio has a reputation beyond repute
Online companies tend to be poor at customer services because simply you dont have a face to them. Your a number and thats it.

With shops etc, they see your face in their, they get to resent it and whether out of kindness or just the fact they dont want to see your face again, they'll help you out

Call centres, are not as bad as online shops, but are halfway there. Again your not a physical presence, your just a voice. But for those who work in call centres (monger et al) you'll be aware of some people, just their tone will send shivers down your spine.

But online companies, wont give good customer services because they cannot relate to whoever they are corresponding to.

Good luck with whatever it is you are contending.
__________________
Olly Seal of Approval


The opinions expressed in this post are purely that of my own and nothing to do with "GameOn Networking Ltd" unless otherwise stated.

Colio is offline   Reply With Quote
Old 29-06-2004, 05:14 PM   #5
Teddy

Combine Soldier
 
Teddy's Avatar
 
Join Date: Nov 2000
Location: In the General Lee - Yeeeeee Haaaaaaa
Posts: 7,825
Teddy has a spectacular aura aboutTeddy has a spectacular aura aboutTeddy has a spectacular aura aboutTeddy has a spectacular aura aboutTeddy has a spectacular aura aboutTeddy has a spectacular aura aboutTeddy has a spectacular aura aboutTeddy has a spectacular aura aboutTeddy has a spectacular aura aboutTeddy has a spectacular aura aboutTeddy has a spectacular aura about
One of the nice things about PC World they may not no too much but at least they smile and try to be helpful
__________________
---------------------------------------------
GameOn Staff -- LAN Head Admin --
---------------------------------------------
DJRobJones.Com - everything prog - email info@djrobjones.com
-------------------------------------------------------------------------------------------------
The opinions expressed in this post are purely that of my own unless stated otherwise.
-------------------------------------------------------------------------------------------------
Teddy is offline   Reply With Quote
Old 29-06-2004, 05:15 PM   #6
Betty_Swallocks
Super Moderator
 
Betty_Swallocks's Avatar
 
Join Date: Dec 2003
Location: Gosport
Posts: 9,648
Betty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond repute
And it's easy to baffle them with bullshit when you're taking something back.
__________________
The opinions expressed in this post are purely my own and are nothing to do with "GameGrin/GameOn Networking Ltd" unless otherwise stated.
Betty_Swallocks is offline   Reply With Quote
Old 29-06-2004, 07:36 PM   #7
phunky

Vortigaunt
 
phunky's Avatar
 
Join Date: Mar 2001
Location: Saltaire, West Yorkshire
Posts: 3,415
phunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the rough
This just shows how dumb Overclockers are...

Quote:
The cards are expected in the next 2-3 weeks.

Regards,

Alex Grecian
Quote:
Sir,

Your order was shipped today for delivery tomorrow.

Thank you

Regards,

Chris White
Sales Department
i asked Sales@overclockers and orders@ when i could expect my card...

First one said two three weeks, then i get told 2moro...

it is infact coming 2moro... Monger im mailing your card on Thursday!
phunky is offline   Reply With Quote
Old 29-06-2004, 09:01 PM   #8
Ste (homz)

Bullsquid
 
Ste (homz)'s Avatar
 
Join Date: Jun 2001
Location: Sports & Console Forum
Posts: 4,793
Ste (homz) is a glorious beacon of lightSte (homz) is a glorious beacon of lightSte (homz) is a glorious beacon of lightSte (homz) is a glorious beacon of lightSte (homz) is a glorious beacon of lightSte (homz) is a glorious beacon of lightSte (homz) is a glorious beacon of lightSte (homz) is a glorious beacon of lightSte (homz) is a glorious beacon of lightSte (homz) is a glorious beacon of lightSte (homz) is a glorious beacon of light
its a bit poor when big companies like ocuk have such a poor lack of communication between their staff.

i get that all the time , some 1 will fob u off and say they aint in stock for a few days then if u phone another department they do actually check there stock and know how many are in and can also check when they have stock due in.

just another prime example of how some people want to help and others dont give a sh1t as long as they get paid
__________________


The opinions expressed in this post are purely that of my own and nothing to do with "GameOn Networking Ltd" unless otherwise stated.

Ste (homz) is offline   Reply With Quote
Old 30-06-2004, 10:20 AM   #9
^SwITcH^

Combine Soldier
 
^SwITcH^'s Avatar
 
Join Date: Nov 2001
Location: Nantwich, Cheshire
Posts: 7,641
^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough
TBH - I must say I have been reasonably lucky with every problem I have had, and everything has been resolved quickly and efficiently - but deffo you can expect a lower quality of customer service from online companies.

All's well that end's well - so if Phunky gets his card ... it's all good !
__________________
^SwITcH^ is offline   Reply With Quote
Old 30-06-2004, 01:19 PM   #10
Mr_Meeker

Bullsquid
 
Join Date: Dec 2002
Location: Rushden, Northants
Posts: 4,819
Mr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of light
sure youve all heard about the antics with my 9800, ordered a powercolor 9800 from a german shop on ebay, they sent me a 9800SE, that took them 2 weeks from the day i ordered it. sent back day or two later for a replacement/refund. waited 2 weeks to see if i would get one mailed back or any info, but no i had to mail them, and just this morning hes said it was a cock up and all because of his bad english, and now im just getting a refund out of it all.
so basically ive been 110 out of pocket for about 5 weeks just because some prick cant advertise the right stock :/
Mr_Meeker is offline   Reply With Quote
Old 30-06-2004, 01:24 PM   #11
phunky

Vortigaunt
 
phunky's Avatar
 
Join Date: Mar 2001
Location: Saltaire, West Yorkshire
Posts: 3,415
phunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the roughphunky is a jewel in the rough
why i will never buy off Ebay...

Totaly dont trust the system at all...
phunky is offline   Reply With Quote
Old 30-06-2004, 01:26 PM   #12
Mr_Meeker

Bullsquid
 
Join Date: Dec 2002
Location: Rushden, Northants
Posts: 4,819
Mr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of lightMr_Meeker is a glorious beacon of light
i dont intend on doing it again after that performance so i might try and grab one of the hercules 9800 pro's off overclockers once their back in stock.
Mr_Meeker is offline   Reply With Quote
Old 30-06-2004, 02:26 PM   #13
Betty_Swallocks
Super Moderator
 
Betty_Swallocks's Avatar
 
Join Date: Dec 2003
Location: Gosport
Posts: 9,648
Betty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond reputeBetty_Swallocks has a reputation beyond repute
I bought my Hightech 9800 pro from Scan. Phoned them up and placed the order over the phone and got it delivered next day. You can't beat personal service. I only ever order from people i can talk to.
__________________
The opinions expressed in this post are purely my own and are nothing to do with "GameGrin/GameOn Networking Ltd" unless otherwise stated.
Betty_Swallocks is offline   Reply With Quote
Old 30-06-2004, 04:02 PM   #14
^SwITcH^

Combine Soldier
 
^SwITcH^'s Avatar
 
Join Date: Nov 2001
Location: Nantwich, Cheshire
Posts: 7,641
^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough^SwITcH^ is a jewel in the rough
Bought my FX5900 off ebay .. got it delivered special delivery the next day, and never had a problem with it!
__________________
^SwITcH^ is offline   Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
MidLAN T&C - Please Read Milky GameOn LANS - General GO LAN Chat 18 18-02-2003 08:20 PM


All times are GMT +1. The time now is 03:11 PM.


More on gaming

Powered by vBulletin®
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
© 2016 GameOn Networking Ltd, T/A GameGrin