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Old 27-04-2010, 10:21 AM   #1
oBladeo

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Logitech OWN at customer service

Well i've been using my Logitech dinovo mini for my media centre for a couple of months and it broke last night.

The bluetooth board in the dongle broke and also the down button is dodge.

So gave them a ring today and there sending me a brand new unit without return the old one. That means i can use the old one for spares

Can't beat customer service like that!!!
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Old 27-04-2010, 12:06 PM   #2
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Re: Logitech OWN at customer service

Nice to see a company who hold thier customers inhigh regard these days.

Too often we see some compaines just seem to want to make money but screw over the poor sap who bought their kit.
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Old 27-04-2010, 12:55 PM   #3
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Re: Logitech OWN at customer service

I was impressed with Dell the other day.
Josh bought a 22" screen a couple of months ago and last week it just failed. No power light or anything. I phoned them up on the Friday and on the Monday a replacement screen arrived and the courier took the faulty one away.
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Old 27-04-2010, 01:50 PM   #4
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Re: Logitech OWN at customer service

Logitechs support is amazing.

They replaced my G25 pedals at no cost which were over a year old after i damaged them myself in transit.

I know countless people in the racedepartment community that have had new G25's sent after nothing more than general wear and tear from heavy useage.
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Old 27-04-2010, 03:59 PM   #5
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Re: Logitech OWN at customer service

good customer service = more new sales
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Old 27-04-2010, 06:13 PM   #6
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Re: Logitech OWN at customer service

Logitech support is top draw.

But I recall a news article last year I believe where one guy had really taken advantage of the service so Logitech actually sent him a bill, I'm talking like 20+ claims.
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Old 27-04-2010, 08:11 PM   #7
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Re: Logitech OWN at customer service

Products = Win
Customer Service = Win.

Will keep this in mind next time I go to buy another component.
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Old 29-04-2010, 03:19 PM   #8
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Re: Logitech OWN at customer service

Just got my brand new dinovo mini.

Now thats a fast turn around!!!
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